Shipping policy
Shipping Policy
We’re excited to get your The Pawganic goodies to you and your pup as soon as possible! Below you’ll find everything you need to know about our shipping process.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed and payment is confirmed.
If we experience a high volume of orders, shipments may be delayed by a few days. We'll always keep you updated if there's any significant delay.
2. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after processing):
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
Note: Delivery times are estimates and may vary depending on carrier delays, weather, or high-demand periods.
3. International Shipping Available
We currently ship to addresses within:
- United States
- Canada
- All of Europe
- Australia
Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery times may vary depending on carrier delays, weather, or high-demand periods.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking link to activate.
5. Shipping Issues
The Pawganic is not responsible for:
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Delays caused by carriers
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Lost or stolen packages marked as delivered
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Incorrect shipping addresses provided at checkout
If you believe your package is lost or has been delivered incorrectly, please contact the carrier directly or email us at contact@thepawganic.com, and we’ll do our best to assist you.
6. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage. We’ll be happy to help you with a replacement or refund where applicable.