Refund policy
💚 Return & Happiness Guarantee
We want you (and your pup!) to love your The Pawganic products.
If something isn't right, we're here to help. Please contact us at Contact@thepawganic.com and we'll do our best to make things right.
✨ Returns & Refunds
To ensure the safety and quality of our products for all customers, we can only accept returns of unopened and unused products.
✅ Unopened Products
- Unopened products may be returned within 30 days of delivery for a refund.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Refunds are issued after the returned item is received and inspected.
❌ Opened Products
- We do not offer refunds or returns on opened, used, or partially used bottles.
- This policy helps us maintain product integrity and safety standards.
✨ Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We will work with you to resolve the issue as quickly as possible.
💚 Questions?
Please contact us at Contact@thepawganic.com and our team will be happy to assist you.